Everything in Growth
Includes the Growth Aftercare foundations for eligible advanced projects.
Compare Website Aftercare plans
Pro Aftercare
Pro Aftercare Plan
Advanced aftercare for business-critical websites and applications built by EMPEX DIGITAL
Advanced aftercare for custom EMPEX-built applications, e-commerce platforms, integrations and business-critical digital systems.
Pro Aftercare is only available for websites and applications built by EMPEX DIGITAL. Standard Aftercare is not offered for external, inherited or third-party projects.
What is included
Advanced hosting
Hosting suitable for the agreed advanced platform.
Application and infrastructure monitoring
Advanced application and infrastructure monitoring.
Staging and rollback
Staging and rollback support where technically available.
Deployment coordination
Managed deployment and release coordination.
Database backup coordination
Database backup and recovery coordination.
Logs and technical alerts
Logging and technical alert configuration.
Higher-priority investigation
Higher-priority technical issue investigation.
EMPEX-built integrations
Support for integrations developed or configured by EMPEX.
Quarterly technical review
Quarterly performance and technical review.
Technical SEO monitoring
Technical SEO monitoring.
Enhanced reporting
Enhanced analytics and operational reporting.
Suitable for
- Custom web applications
- E-commerce platforms
- Customer or staff portals
- Authentication and user accounts
- Database-backed booking systems
- Payment integrations
- API integrations
- Automated workflows
- Business-critical lead systems
- Advanced dashboards
Important boundaries
- Unlimited development, unlimited infrastructure or unlimited support
- Major development, new functionality and new integrations unless quoted separately
- Infrastructure overages, specialist resources and premium third-party services unless agreed in writing
Final Pro pricing depends on architecture, traffic, infrastructure and support requirements. Major development and new functionality are quoted separately, Pro does not mean unlimited development, and infrastructure overages may be charged separately.
Questions about Pro Aftercare?
Compare all Website Aftercare routes, read the current terms, or discuss the project handover route if you prefer to host elsewhere.
FAQs
Can I host the website elsewhere?
If you prefer external hosting, EMPEX can provide the agreed project handover materials and codebase transfer instead of Website Aftercare.
Does unused support time roll over?
No. The monthly support allowance is shared by content requests, routine fixes and support requests, and unused time does not roll over.
Can I request new features?
New pages, new features, redesigns, integrations and major development work are quoted separately before work begins.