Hosting and launch stability
Managed launch configuration, SSL support and a hosting environment aligned with the EMPEX-built project.
Website Aftercare Plans
Hosting, support and maintenance for websites built by EMPEX DIGITAL
After we build your website or app, you can choose an optional aftercare package covering hosting, monitoring, backups, maintenance, support and ongoing improvements. If you prefer to host elsewhere, we can provide a professional project handover instead.
Website Aftercare is available only for websites and applications built by EMPEX DIGITAL. We no longer sell standalone hosting, support or maintenance for third-party or inherited projects.
Monitoring and backup awareness
Visibility across uptime, website health and backup checks so issues are easier to spot after launch.
Security and managed maintenance
Security-first maintenance workflows, updates where applicable and technical oversight matched to the package.
Practical technical support
Clear support for agreed issues, small content requests and routine fixes within the shared allowance.
Aftercare packages
Choose the right level of post-launch care
Each package combines agreed hosting, support and maintenance for eligible EMPEX-built projects. Content requests and support tasks share the same monthly allowance.
Launch Aftercare
£49+ VAT / month
Essential aftercare for smaller EMPEX-built websites that need hosting, monitoring, backups and light ongoing support.
Initial response within 2 business days
Up to 15 minutes per month
Up to 1 small content request within the monthly time allowance
- Managed hosting environment for one EMPEX-built website
- SSL certificate setup and renewal support
- Domain and DNS connection support during launch
- Uptime monitoring
- Automated website backups
- Monthly backup verification
- Basic security and health checks
- Contact form and basic booking-flow availability checks
Growth Aftercare
£179+ VAT / month
Stronger aftercare for active EMPEX-built websites that need hosting, managed maintenance, reporting and priority support.
Initial response within 1 business day
Up to 60 minutes per month
Up to 2 small content requests within the monthly time allowance
- Everything included in Launch Aftercare
- Stronger hosting allocation for an active business website
- Staging environment where supported by the project
- Managed deployment support
- Enhanced uptime and issue monitoring
- Managed maintenance and updates where applicable
- Form, booking and enquiry-flow checks
- Backup monitoring and recovery coordination
Pro Aftercare
From £349+ VAT / month
Advanced aftercare for custom EMPEX-built applications, e-commerce platforms, integrations and business-critical digital systems.
Priority handling under the project proposal
Up to 2 hours per month
Up to 5 small content requests within the monthly time allowance
- Everything included in Growth Aftercare
- Hosting suitable for the agreed advanced platform
- Advanced application and infrastructure monitoring
- Staging and rollback support where technically available
- Managed deployment and release coordination
- Database backup and recovery coordination
- Logging and technical alert configuration
- Higher-priority technical issue investigation
Which package fits the project?
Launch example
A smaller informational or service website with business information, service pages, a contact form, a simple booking enquiry flow, modest traffic and straightforward functionality.
Growth example
An active business website with lead-generation forms, booking functionality, regular content updates, small database requirements, analytics, Search Console and monthly reporting.
Pro example
A project with user accounts, payments, custom database logic, portals, e-commerce, APIs, automated workflows and business-critical functionality.
SEO and reporting
Aftercare is not an SEO campaign
Growth and Pro may include technical SEO foundations, analytics setup and reporting. Website Aftercare does not include an ongoing SEO campaign, content writing, link building, monthly keyword strategy or guaranteed rankings. For campaign work, explore SEO & Digital Strategy.
Shared package rules
Important aftercare boundaries
Aftercare only applies to EMPEX-built projects.
Monthly support time does not roll over.
Content requests, routine fixes and support requests share the same time allowance.
New pages, new features, redesigns and integrations are quoted separately.
Domain registration and renewals are separate unless included in writing.
Premium tools, cloud overages, email services and third-party licences may be billed separately.
Infrastructure is subject to the allowance defined in the proposal.
Response target is not a guaranteed resolution time.
No SEO ranking guarantee is provided.
Website Aftercare FAQs
Can EMPEX support a website it did not build?
No. Standard Website Aftercare is only for projects designed and developed by EMPEX DIGITAL so quality, security and accountability remain clear.
Can I host my website somewhere else?
Yes. Aftercare is optional. If you host elsewhere, EMPEX can provide a codebase transfer and agreed handover materials such as repository transfer notes, environment-variable checklist, database export guidance, deployment information and domain/DNS notes.
Who owns the domain?
Domain ownership normally remains with the client. Domain registration and renewals are separate unless stated in writing.
What counts as a small content request?
A small content request is a straightforward text, image or existing-page content change that fits within the monthly time allowance. New pages, new sections, copywriting, custom graphics and functionality changes are quoted separately.
Does unused monthly support time roll over?
No. Monthly support time is a shared monthly allowance and unused time does not roll over to later months.
Are third-party and cloud usage costs included?
Only where expressly stated. Cloud overages, premium tools, email services, licences and other third-party services may be billed separately.
Does Growth include SEO?
Growth includes SEO foundations and reporting only. It is not an ongoing SEO campaign and does not include content writing, link building, monthly keyword strategy or guaranteed rankings.
How do I know which plan is suitable?
Suitability is based on functionality, traffic, infrastructure and support risk. EMPEX will recommend the appropriate route after understanding the project.
Need the right aftercare route for your website?
We can build your website, help you choose between EMPEX Aftercare and external hosting, and support the launch with the right technical setup.